FREQUENTLY ASKED QUESTIONS

1. Does my order need to be at least a dozen pieces?
We require a minimum of 12 pieces for screen printing, but these 12 pieces can be a mix of t-shirts, sweatshirts, hoodies, and more.

2. Are youth sizes cheaper than adult sizes?

Actually, youth sizes tend to cost the same or slightly more than adult sizes, but we charge the same price as adult sizes.

3. Can I bring in my own items to be printed or embroidered?

Yes, as long as they are new or have been washed. We will only charge you for the cost of printing or embroidery per item.

4. What if I want to have items of different colors printed, and the ink color needs to change?

We often print the same design using different inks on various color items, but it requires an ink change for which we charge. Cleaning, retaping, and reloading ink takes some time and effort for our team.

5. Can I bring in my leather jacket to get embroidered?

We will not embroider leather. It's too difficult to work with, and we would hate to damage a valuable leather item.

6. What can you embroider?

We can embroider a wide variety of items. It depends on whether the area you want to be embroidered can be hooped or contained within the hoop that defines the stitching area. If you’re unsure, we will gladly take a look at the item for you!

7. I see you actually sell and print shirts that have glitter or heat-pressed designs. Is there anything special to do when washing these items?

For all-screen printed and decorated clothing, we recommend turning the item inside out and washing it in cold to warm water, depending on the care instructions on the garment tag. Tumble dry inside out as well, according to the care instructions on the garment tag. Items with rhinestones and glitter must be drip-dried, as the heat from a dryer can melt the adhesive.

8. Do you have a graphic design department, or do I have to provide my own art?

We do have in-house graphic designers, and we can collaborate with you to create your unique design. If you already have a design, we can certainly use it. The first design they create for you is included in the cost of your garments, but any major design changes or new designs made after that will require an art charge.

9. What type of file do you need if I am providing my own design?

Regardless of the software you use, the final file needs to be a vector-based design, so it should be in .svg, .eps, .ai, or .cdr format.

10. What if I don’t have a vector-based file?

You can work with our graphic design department to convert non-vector artwork into vector artwork. If the design is complex or time-consuming, charges may apply.